RETURN AND EXCHANGE POLICY

 

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Returns, Refunds & Exchanges Policy

At Pat Little Shop, we want you to feel confident about your purchase. If something is not right with your order, please contact us so we can help.

30-Day Return Window

Eligible return requests must be submitted within 30 days of the date your order is delivered.

To begin a return, please contact us before sending any item back:

Email: support@patlittleshop.com
Phone: 480-744-6415
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM MST

Please include your order number, name, reason for the return, and photos when applicable.

Items returned without first contacting Pat Little Shop may not be accepted.

Return Eligibility

To qualify for a return, an item should generally be:

• In unused or like-new condition
• Returned with the original packaging when reasonably possible
• Accompanied by proof of purchase or an order number
• Requested within 30 days of delivery

We reserve the right to decline returns that show excessive use, damage caused after delivery, or other conditions unrelated to a product defect or fulfillment error.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide photographs of the item and packaging so we can review the issue.

When we confirm that the item was damaged, defective, or shipped incorrectly, we may provide an appropriate resolution such as:

A replacement, exchange, or full refund.

There is no restocking fee for approved returns involving damaged, defective, or incorrect items.

We will also provide return instructions when a return of the original item is required.

Change-of-Mind Returns

If you received the correct item in good condition but decide that you no longer want it, an eligible return may be accepted within the 30-day return period.

Approved non-defective returns are subject to a 30% restocking fee.

The restocking fee is deducted from the approved refund amount.

Unless the return is caused by our error or a confirmed product defect, the customer is responsible for applicable return-shipping costs.

Made-to-Order Products

Some Pat Little Shop products are produced after an order is placed.

A product being made to order does not automatically make it personalized.

Made-to-order items that have not been personalized may be eligible for return under our standard return policy, including the applicable 30% restocking fee for non-defective returns.

Personalized or Customized Products

Products created specifically with a customer's name, photograph, custom wording, custom design, or other personalized information may not be eligible for a standard change-of-mind return.

However, if a personalized or customized product arrives damaged, defective, or different from the approved order, please contact us so we can review the issue and provide an appropriate resolution.

Nothing in this policy is intended to limit any rights you may have under applicable consumer-protection laws.

Exchanges

Eligible products may be exchanged within 30 days of delivery.

Please contact us before returning the original item so we can confirm eligibility and provide instructions.

If an exchange is requested because we sent the wrong item or the item arrived damaged or defective, we will work with you to correct the issue without charging a restocking fee.

If an exchange is requested because of a change of preference, size, color, or another non-defective reason, return-shipping costs and any applicable price difference may be the customer's responsibility.

Product availability cannot be guaranteed until the exchange is processed.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

When applicable, the 30% restocking fee and any non-refundable return-shipping charges will be deducted from the refund.

After we issue a refund, your bank, credit-card company, or payment provider may require additional time to post the funds to your account.

Original shipping charges are generally non-refundable unless the return resulted from a Pat Little Shop error, damaged item, defective item, or incorrect shipment.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Because some products begin production shortly after an order is submitted, we cannot guarantee that an order can be canceled after processing or production has started.

If we are able to cancel the order before fulfillment begins, we will confirm the cancellation with you.

Return Shipping

Do not mail a return until you have received return instructions from Pat Little Shop.

Depending on the reason for the return, we will let you know whether:

Pat Little Shop will provide or cover return shipping, or
The customer is responsible for return shipping.

Please use a trackable shipping method when returning an item at your own expense. Pat Little Shop cannot guarantee receipt of packages that cannot be tracked.

Non-Returnable Items

Certain items may not be eligible for a standard change-of-mind return, including:

• Personalized or custom-created products
• Gift cards
• Items damaged through customer misuse
• Items returned outside the 30-day return window
• Items returned without authorization
• Products otherwise identified as final sale before purchase

Damaged, defective, or incorrectly fulfilled orders should still be reported to us for review.

Contact Us

Questions about a return, refund, or exchange?

Please contact:

Pat Little Shop
Email: support@patlittleshop.com
Phone: 480-744-6415
Customer Service: Monday–Friday, 9:00 AM–5:00 PM MST

Please include your order number whenever possible so we can assist you faster.